Thank you for your order

We hope your four-legged friend enjoys their upcoming Forthglade dinner.

What to expect from your Forthglade delivery

Now that you've placed your Forthglade order, here's what to expect from your upcoming delivery and some top tips for checking your dog's food and recycling our packaging. 

Something not right?

We hope everything has run smoothly with your Forthglade delivery. However, if something doesn't look right, or you'd like to speak with one of our friendly team, fill out our form below and our team will get in touch as soon as they can.

FAQs

Delivery

Orders with standard delivery can take up to 5 business days to arrive, but will usually arrive much faster.

If you need your Forthglade feast fast, place your order with Next Day delivery before 6pm (Mon-Thurs).

Orders placed on Friday will be dispatched same-day for delivery on the next working day (usually Monday, unless it's a Bank Holiday).

We'll send our delicious dinners with DHL or Evri, depending on how big your order is. It's not possible to select which courier your order is sent with, so small orders will be sent with Evri, and larger orders will be sent with DHL.

Our packing team are super efficient, so it's usually not possible for us to cancel or change an order once it's been processed. Be sure to double-check your order before placing it! If you need any assistance, however, our Customer Service are on hand on info@forthglade.com

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Storing Advice

You can safely store your opened trays of Forthglade wet meals in the fridge for up to two days after opening, without any compromise to quality or flavour.

Forthglade wet meals can be frozen, but we recommend transferring the contents into a freezer-safe container and using within three months.

Each pack whilst unopened has a shelf life of 18 months from the date it was made, and you can find the use by date printed on the short side of each individual tray.

We don't recommend freezing any of our other products.

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Purchasing & Returns

Yes!

We do not store any payment card information and our staff do not have access to your card number or any other payment details. Our payment partner, Stripe, is a very large specialist ecommerce payments processor who must adhere to strict rules around data security.

Once you've added items to your basket, you'll need to register your details with us in order to complete your purchase - we'll save your details to speed up the ordering process for you next time around. 

We won't send you any marketing e-mails unless you request to be opted in, but we will send you e-mails relating to any purchases e.g. receipt & delivery details.

We hope that you and your pet will be very happy with our foods, however if for any reason you are not satisfied, we are happy for you to return the goods to us.

Please see our Delivery & Returns page for more information.

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