Thank you for your order

Orders with standard delivery can take up to 5 business days to arrive, but will usually arrive much faster.

We'll send our delicious dinners with DHL or Evri, depending on how big your order is. It's not possible to select which courier your order is sent with, so small orders will be sent with Evri, and larger orders will be sent with DHL.

Free Delivery Eligibility
When your subscription order totals £10 or more (after discounts are applied), you’ll enjoy free delivery.
For orders under £10, a £1.99 delivery charge will be added at checkout and to all future recurring orders until your subscription total reaches £10 or more.

Please note: Sometimes your subscription can fall out of sync and multiple orders can be placed. If any single order is under £10, the £1.99 delivery charge will still apply. You can consolidate subscriptions in the management portal to avoid this.

If you believe you have been incorrectly charged, please contact our Customer Services team, who will be happy to help.

Top Up Your Subscription Anytime
Need a little extra to meet the free delivery threshold? You can add products to your subscription at any time to take your total over £10, giving you free delivery and a few more favourites for your four-legged friend.

Next Day Delivery
All subscription orders are sent on a next day delivery service to mainland UK addresses, so you never have to wait long for your Forthglade favourites.

If you need your Forthglade feast fast, place your order with Next Day delivery before 6pm (Mon-Thurs).

Orders placed on Friday will be dispatched same-day for delivery on the next working day (usually Monday, unless it's a Bank Holiday).

Our packing team are super efficient, so it's usually not possible for us to cancel or change an order once it's been processed. Be sure to double-check your order before placing it! If you need any assistance, however, our Customer Service are on hand on info@forthglade.com

You can safely store your opened trays of Forthglade wet meals in the fridge for up to two days after opening, without any compromise to quality or flavour.

You can check the best before date on the box, trays or bags of food. Our wet food has a maximum shelf life of 18 months from the date of manufacture. Dry food shelf life is shorter, please refer to the date printed on pack for the most accurate information.

We’ve not formally tested freezing our wet dog food, so we can’t guarantee the impact on quality or texture. If you do choose to freeze it, transfer the contents into a freezer-safe container and use within three months.

Yes!

We do not store any payment card information and our staff do not have access to your card number or any other payment details. Our payment partner, Stripe, is a very large specialist ecommerce payments processor who must adhere to strict rules around data security.

We hope that you and your pet will be very happy with our foods, however if for any reason you are not satisfied, we are happy for you to return the goods to us.

Please see our Delivery & Returns page for more information.

Once you've added items to your basket, you'll need to register your details with us in order to complete your purchase - we'll save your details to speed up the ordering process for you next time around. 

We won't send you any marketing e-mails unless you request to be opted in, but we will send you e-mails relating to any purchases e.g. receipt & delivery details.