deliveries & returns

deliveries & returns

deliveries

details about how to get your goodies

FREE delivery

on all orders over £30

Next day delivery

orders placed before 6pm GMT will be delivered next working day, excld. public and bank holidays

Speedy delivery

a variety of couriers to choose from

We aim to get your Forthglade goodies out to you as soon as possible.

 

If you need your order quickly, any orders placed before 6pm (Monday-Thursday) using our next day UK delivery service will be dispatched the same working day. For all other orders, we usually dispatch the next working day after the order is placed - but this can be delayed if we're very busy.

 

We have a variety of delivery options and couriers available to choose from. Our standard services for all orders over £30 are sent via DHL or Evri (formally Hermes), depending on your parcels weight. You can also upgrade your service to DPD or next day delivery options for a small fee at the checkout. We'll keep you up to date via email when your order is dispatched, and include a tracking link.

Standard UK delivery

 

From £3.99 (free for orders over £30)

delivered within 3-5 working days

standard UK delivery

 

£3.99 (free for orders over £30)

delivered within 2-5 working days

We can only accept orders for delivery within the United Kingdom, however additional delivery charges may apply to deliveries in Northern Scotland, Scottish Highlands & offshore islands.

 

Please note: Due to changes in regulations as a result of Brexit we are no longer able to deliver to Northern Ireland, the Channel Islands or Isle Of Man. We also have restrictions on delivery to BFPO addresses.

UK next day delivery

From £5.99 (or £3.99 for orders over £30)

 

Orders placed before 6pm will be delivered next working day, excluding public and bank holidays

* next working day excludes weekends or Bank Holidays

UK next day delivery

£5.99 (or £2.99 for orders over £30)

delivered next working day* order by 6pm Monday - Thursday

* next working day excludes weekends or Bank Holidays

returns

We hope your order reaches you in perfect condition, but if you need to return anything to us please get in touch first -make sure to have your order number handy.

We will of course fully refund the reasonable cost of any items we've sent to you in error, although we do ask that you let us know within 14 days of receiving the delivery if the contents were not what you expected.

 

Although rare - if you've received a faulty product from us (whether you bought it directly from us or not) then please get in touch with the batch details of the faulty product. You'll find the batch details printed on the short side of the plastic tray (for our wet food) or on the reverse of the bag (for our dry food & treats).