Help & Support

Search our FAQs below or reach out to our friendly UK based customer service team.

Frequently Asked Questions

Using our extensive list of frequently asked questions is the quickest route to resolving common queries.

Find An Answer

Having an issue with your delivery?

Please be aware your order may arrive in separate deliveries, especially if you placed a large order. You can keep up to date by checking your tracking link which will available on your dispatch email. When clicking this it will advise if your order is 'part delivered'. Please be rest assured the courier has the remainder of your order which is usually delivered the next working day. You can also view more information about our delivery partners and service levels here.

  • 0808 169 2900
  • Phone lines are open Monday to Friday, 10am to 4pm (excluding bank holidays)

How can we help?

Let's get your order issues sorted!

Please note that the window we have to make changes to an order is very limited, so we may not be able to do this in time. If it's urgent, please call the team on 0808 169 2900
Back Next Step

Let's find where your order is!

Back Next Step

Let's sort out your subscription!

Back Next Step

We're sorry to hear about your unwell pup!

Back Next Step

Let's fix your discount code!

Back Next Step

We're sorry you have an issue with your food!

These can be found on top or on the side of wet food trays. Please let us know if this information is no longer available.
These can be found on the back of dry food bags. Please let us know if this information is no longer available.
These can be found on the back of the treats bag/bottle. Please let us know if this information is no longer available.
Back Next Step

We're sorry you have an issue with your order!

Back Next Step

Do you want to amend your subscription?

Please note the quickest way to manage this is via your subscription portal
Amend my subscription Cancel my subscription
Back

We're sorry you have an issue with your food!

These can be found on top or on the side of wet food trays. Please let us know if this information is no longer available.
These can be found on the back of dry food bags. Please let us know if this information is no longer available.
These can be found on the back of the treats bag/bottle. Please let us know if this information is no longer available.
Back Next Step

Your details

Back

Need help with something else?

Trade Enquiry

Get in touch with our trade team or chat to us about becoming a stockist. You can also find out where Forthglade is stocked.

Submit Enquiry

Charity Donations

Donating natural, nutritious dinners for dogs in need. We regularly select charities to share our Forthglade food with.

Find Out More

Canine Community

Browse our helpful articles and online resources to help you nourish the relationship you have with your four-legged friend.

Learn More