Frequently Asked Questions

Answers to your questions to support you and nourishing your relationship with your four-legged friend! If you can't find the answer you are looking for, please contact our expert customer service team.

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About Forthglade

You’ve heard it before, ‘you are what you eat’ - and this is just as relevant for your pet as it is to you. A good diet is crucial to your pet’s overall health and wellbeing.

At Forthglade our aim has remained the same since we opened our doors in 1971; to produce simple, wholesome & natural meals for dogs which provide them with the nourishment they deserve. You only need to see and smell our food to appreciate the quality.

Forthglade recipes are natural (with added vitamins & minerals in our complete ranges). Each & every recipe is completely free from artificial colours, flavours and preservatives.

We live by a ‘free from junk and fillers’ promise - so you can be confident your four-legged friend is getting the best possible nutrition from their meal.

Our pet food is more expensive than some other brands because we only use good quality meat and fish and other nutritionally rich premium ingredients.

We strongly believe against adding any ‘junk’ or 'fillers' to our meals, to produce the best quality products we can.

Our pet foods are tested by a number of independent pet food authorities and independent nutritionists to ensure food safety and quality. We are regularly audited by BRC and APHA (previously known as DEFRA) accreditation for our pet food manufacturing.

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Our Ingredients

Ingredient percentages are given as a minimum percentage. There are no additional ingredients other than those stated on pack.

Like human foods, herbs & botanicals are used because of their natural benefits. For details of all our ingredients and their benefits to our pet’s health please refer to the ingredients page.

We only ever use good quality meat and fish, and although we source a large proportion of it from within the UK, we do from time-to-time source meat from overseas.

We have specific recipes which contain liver - this ingredient is categorised as an animal derivative, but we use it because of it's rich nutritional value and therefore we're happy to state it on the front of our pack.

We don't use any animal derivatives that offer little or no nutritional value to your dog.

Our honesty promise means that what you see is what you get - if it says chicken, then it's chicken we use in the recipe!

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Feeding Advice

When changing a pet’s diet it’s crucial to do it gradually in order to be gentle on their digestive system.

Ideally the new diet should be added to their current food in very small portions over a 5 day period, increasing this small amount each day until eventually you are feeding your pet 100% Forthglade.

All Forthglade meals are natural, full of wholesome goodness and gentle enough for all dogs from 2 months+.

We do specifically produce complete wet meals for puppies which contain additional glucosamine & chondroitin to support the growth and development of your dog.

Elderly pets have specific dietary requirements as they have smaller appetites, burn less energy and benefit from highly digestible foods.

All Forthglade meals are natural and full of wholesome goodness and gentle enough for all ages. We produce complete wet meals specifically designed for senior dogs (7 years+) which contain additional glucosamine & chondroitin to support their joints & bones.

All our recipes are wonderfully nutritious, so ideal for nourishing pregnant or nursing pets. Many breeders across the UK are proud to both use and recommend Forthglade.

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Storing Advice

You can safely store your opened trays of Forthglade wet meals in the fridge for up to two days after opening, without any compromise to quality or flavour.

Forthglade wet meals can be frozen, but we recommend transferring the contents into a freezer-safe container and using within three months.

Each pack whilst unopened has a shelf life of 18 months from the date it was made, and you can find the use by date printed on the short side of each individual tray.

We don't recommend freezing any of our other products.

You can check the use-by date on the box, trays and bags of food. On average, our dog food lasts 18 months from the date of manufacture.

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Purchasing & Returns


We do not store any payment card information and our staff do not have access to your card number or any other payment details. Our payment partner, Stripe, is a very large specialist ecommerce payments processor who must adhere to strict rules around data security.

Once you've added items to your basket, you'll need to register your details with us in order to complete your purchase - we'll save your details to speed up the ordering process for you next time around. 

We won't send you any marketing e-mails unless you request to be opted in, but we will send you e-mails relating to any purchases e.g. receipt & delivery details.

We hope that you and your pet will be very happy with our foods, however if for any reason you are not satisfied, we are happy for you to return the goods to us.

Please see our Delivery & Returns page for more information.

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Orders with standard delivery can take up to 5 business days to arrive, but will usually arrive much faster.

If you need your Forthglade feast fast, place your order with Next Day delivery before 6pm (Mon-Thurs).

Orders placed on Friday will be dispatched same-day for delivery on the next working day (usually Monday, unless it's a Bank Holiday).

We'll send our delicious dinners with DHL or Evri, depending on how big your order is. It's not possible to select which courier your order is sent with, so small orders will be sent with Evri, and larger orders will be sent with DHL.

Our packing team are super efficient, so it's usually not possible for us to cancel or change an order once it's been processed. Be sure to double-check your order before placing it! If you need any assistance, however, our Customer Service are on hand on

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It’s easy, simply browse the Forthglade website for your favourite recipes. Then on the product page, select ‘subscribe and save’ and choose how often you would like your delivery. Checkout as normal and your subscription will be in place.

Once you have subscribed you will receive an email confirming your subscription order. The email will include a link to your account which is where you can manage your subscription.

Your first order will be placed and arrive as normal. All future orders will be placed automatically based on your selected delivery frequency. We will take payment at the time each order is processed and will deliver using our express delivery service. 

We’ll email you before each delivery so that you know it is coming soon and you can change or skip if required.

You are free to cancel your subscription at any time.

To cancel your subscription, visit the subscription section within your account and select the active subscription you would like to cancel.

Click cancel and you’ll be prompted to give your reason for cancellation. Once you’ve selected a reason, click next, then cancel and your subscription will be cancelled and no future orders will be placed. You will receive an email confirming this.

This can be done easily within the subscription section of your Forthglade account.

Select the active subscription and there you’ll be able to manage your order dates, the frequency of your deliveries, the quantity and you can skip your next order.

If you would like to send your order straight away rather than wait for your next subscription date, you can do so by selecting deliver now.

Billing or delivery information can also be managed in the subscription section of your Forthglade account.

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Trade Account

No, your account is set up so that the discount will automatically apply once you order reaches the minimum order value.

All orders over £30 are free however if placing a sizeable order, we may contact you to arrange pallet delivery for maximum efficiency and to avoid items getting damaged in transit.

No, because this applies further discount and you are already benefitting from a large discount we don't allow our trade customers to have subscriptions.

The trade discount applies to all full priced goods on only. It is not transferrable across other online retailers or to any of our stockists.

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Our Wet Recipes

On average the calorie content of our complete wet recipes is 150-160 Kcal per 100g. The calorie content varies depending on the meat used in the recipe.

Our white fish recipes are at the lowest end of the calorie scale. Each recipe will contain detailed nutritional information both on the product page and product when sent.

On average, the calorie content of our Just 90% complementary food is 120-140 Kcal per 100g - slightly less than our complete meals because it's only part of the meal

A complete meal contains everything your dog needs to stay happy & healthy - so it simply means that you don't need to mix it with anything else for your four-legged friend to get all the nutrition they need from their dinner. Most of our recipes are complete, with the only exception being our 'Just 90%' range which is a complementary food.

A complementary food is designed to be fed alongside something else for a balanced diet. Feeding a complementary food alone will not give your dog the balanced meal and nourishment they need - so you have to add either your own selection of carbohydrate and fibre filled vegetables or a good quality mixer.

Grains aren't something to be worried about unless your dog has an allergy or intolerance to them.

The natural fibre found in our wholegrains are easily digestible promoting healthy digestion.

Some of our customers like to mix and match between grain free and wholegrain recipes, opting for wholegrain before particularly long walks or intensive exercise. Or they simply feed just to keep their dog topped up.

All of our wet recipes are hypoallergenic. This means we carefully select our ingredients to ensure that our recipes are of the best quality for your four legged friend. We use simple, quality ingredients with no junk or nasties. This means delicious and nutritious recipes that are kind and gentle to your dogs tummy.

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Our Dry Food

Our ‘Small Dog’ cold pressed recipe has been specifically developed to provide the right amount of nutrition to small dogs and puppies.

In addition, the individual ‘pellets’ are smaller than in our other Cold Pressed recipes, making them perfect for smaller mouths. 

Our Lightly Baked dry food recipes are not recommended for puppies (or dogs under 1 year old) due to the fact that puppies require quite specific nutritional support during this important stage in their development.

We don’t yet have a Lightly Baked recipe designed for puppies specifically but won’t rule it out for the future!

We do have a range of complete puppy recipes that provide the best possible nutrition to your growing puppy during their first 12 months of life. You can check out the range here

We work very closely with a team of like-minded dog lovers to produce our range of lightly baked natural dry food for dogs.

We're very lucky to have found a team who are both experts, who share our belief in nourishing the relationship you have with your dog through a good quality natural diet.

We work very closely with a team of like-minded dog lovers in the EU to produce our range of cold pressed natural dry food for dogs.

We're very lucky to have found a team who are both experts in the technique of cold-pressing – and who share our belief in nourishing the relationship you have with your dog through a good quality natural diet.

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Our Treats

Our treats can be enjoyed from 2 months + making them perfect for dogs or puppies. Our dental sticks are suitable for dogs aged 1 year+.

Treats are for special occasions, and should only play a small part in your dog’s balanced diet.

Even if they use their most convincing ‘puppy eyes’ to try to persuade you otherwise. For small dogs or puppies over 2 months old, we recommend breaking the treat in half for the perfect bite.

Make sure fresh drinking water is always available.

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Our Dental Sticks

Our dental sticks are suitable for dogs aged 1 year+.

Vets recommend that dental sticks are part of a dental routine for dogs. Find out more about dental care from Vet Steve Leonard in our Canine Community section here.

Each dental stick is 92Kcal.

Dental sticks and treats should only make up 10% of your dogs daily energy requirement.

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Our Salmon Oil

Your dog should realise the benefits of adding Salmon Oil to your dog’s diet within around 6 weeks

Our Salmon oil is suitable for dogs from 4 months+.

Please see the salmon oil product page on the website or back of the bottle that shows the recommended feeding guide.


Your senior dog should primarily be getting a tailored mix of vitamins & minerals to support their specific lifestage through the food you’re feeding them at mealtimes, so Salmon Oil can be added to complement this but shouldn’t be used in excess.

Please see the salmon oil product page on the website that shows the recommended feeding guide.

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Need some more specific help or advice?

If you have a question about our dog food or want to know more information about us, please drop a member of our expert customer service team a message.

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