how to swap an item on your subscription

follow our handy step by step guide

how to swap an item on your subscription

follow our handy step by step guide

step one:

To swap an item on your subscription the first thing you’ll need to do is log into your online account by visiting the log in page and entering your online account details. Don’t panic, if you don’t have an online account, there is a handy link you can use which just requires your email address to access your subscription.

step two:

Now you’ve got access to your subscription, visit the subscriptions section and click on the product you’d like to swap.  

step one:

To swap an item on your subscription the first thing you’ll need to do is log into your online account by visiting the log in page and entering your online account details. Don’t panic, if you don’t have an online account, there is a handy link you can use which just requires your email address to access your subscription. 

step three:

This will present you with a window to see all of the information and at the bottom there will be a button to swap, skip or cancel. 

 

Click the swap button and move to step 4.  

 

Please note: the window you see will also contain your personal details. We’ve removed these for the purpose of this guide.  

step four:

The next window will present you with all of the options available to you in terms of swapping your product. Search and select the one you’d like to swap to and head to step 5. 

step five:

In this next screen you can decide what pack size you’d like and the order frequency. Our top tip would be to make sure the order frequency matches any existing subscriptions you have. This will ensure all items arrive together. Once happy with the selection click ‘swap for this product’ and move to step 6.  

step six:

You’ll now see the final screen which confirms the switch has taken place. Another top tip would be make sure you are happy with the next order date (remember order is when it is placed, delivery is a few days after this). Again as with step 5, if you have other items on your subscription, it is worth making sure all of the order dates are the same to ensure everything arrives together. 

 

If you’re having any issues with this process, don’t hesitate to contact our customer services team using the form below. 

step one:

To swap an item on your subscription the first thing you’ll need to do is log into your online account by visiting the log in page and entering your online account details. Don’t panic, if you don’t have an online account, there is a handy link you can use which just requires your email address to access your subscription.

step two:

Now you’ve got access to your subscription, visit the subscriptions section and click on the product you’d like to swap.  

step two:

Now you’ve got access to your subscription, visit the subscriptions section and click on the product you’d like to swap.  

step three:

This will present you with a window to see all of the information and at the bottom there will be a button to swap, skip or cancel. 

 

Click the swap button and move to step 4.  

 

Please note: the window you see will also contain your personal details. We’ve removed these for the purpose of this guide.  

step four:

The next window will present you with all of the options available to you in terms of swapping your product. Search and select the one you’d like to swap to and head to step 5. 

step five:

In this next screen you can decide what pack size you’d like and the order frequency. Our top tip would be to make sure the order frequency matches any existing subscriptions you have. This will ensure all items arrive together. Once happy with the selection click ‘swap for this product’ and move to step 6.  

step six:

You’ll now see the final screen which confirms the switch has taken place. Another top tip would be make sure you are happy with the next order date (remember order is when it is placed, delivery is a few days after this). Again as with step 5, if you have other items on your subscription, it is worth making sure all of the order dates are the same to ensure everything arrives together. 

 

If you’re having any issues with this process, don’t hesitate to contact our customer services team using the form below. 

step one:

To swap an item on your subscription the first thing you’ll need to do is log into your online account by visiting the log in page and entering your online account details. Don’t panic, if you don’t have an online account, there is a handy link you can use which just requires your email address to access your subscription.

step two:

Now you’ve got access to your subscription, visit the subscriptions section and click on the product you’d like to swap.  

step three:

This will present you with a window to see all of the information and at the bottom there will be a button to swap, skip or cancel. 

 

Click the swap button and move to step 4.   

 

Please note: the window you see will also contain your personal details. We’ve removed these for the purpose of this guide.  

step three:

This will present you with a window to see all of the information and at the bottom there will be a button to swap, skip or cancel. 

 

Click the swap button and move to step 4.  

 

Please note: the window you see will also contain your personal details. We’ve removed these for the purpose of this guide.  

step four:

The next window will present you with all of the options available to you in terms of swapping your product. Search and select the one you’d like to swap to and head to step 5. 

step five:

In this next screen you can decide what pack size you’d like and the order frequency. Our top tip would be to make sure the order frequency matches any existing subscriptions you have. This will ensure all items arrive together. Once happy with the selection click ‘swap for this product’ and move to step 6.  

step six:

You’ll now see the final screen which confirms the switch has taken place. Another top tip would be make sure you are happy with the next order date (remember order is when it is placed, delivery is a few days after this). Again as with step 5, if you have other items on your subscription, it is worth making sure all of the order dates are the same to ensure everything arrives together. 

 

If you’re having any issues with this process, don’t hesitate to contact our customer services team using the form below. 

step one:

To swap an item on your subscription the first thing you’ll need to do is log into your online account by visiting the log in page and entering your online account details. Don’t panic, if you don’t have an online account, there is a handy link you can use which just requires your email address to access your subscription.

step two:

Now you’ve got access to your subscription, visit the subscriptions section and click on the product you’d like to swap.  

step four:

The next window will present you with all of the options available to you in terms of swapping your product. Search and select the one you’d like to swap to and head to step 5. 

step three:

This will present you with a window to see all of the information and at the bottom there will be a button to swap, skip or cancel. 

 

Click the swap button and move to step 4.  

 

Please note: the window you see will also contain your personal details. We’ve removed these for the purpose of this guide.  

step four:

The next window will present you with all of the options available to you in terms of swapping your product. Search and select the one you’d like to swap to and head to step 5. 

step five:

In this next screen you can decide what pack size you’d like and the order frequency. Our top tip would be to make sure the order frequency matches any existing subscriptions you have. This will ensure all items arrive together. Once happy with the selection click ‘swap for this product’ and move to step 6.  

step six:

You’ll now see the final screen which confirms the switch has taken place. Another top tip would be make sure you are happy with the next order date (remember order is when it is placed, delivery is a few days after this). Again as with step 5, if you have other items on your subscription, it is worth making sure all of the order dates are the same to ensure everything arrives together. 

 

If you’re having any issues with this process, don’t hesitate to contact our customer services team using the form below. 

step one:

To swap an item on your subscription the first thing you’ll need to do is log into your online account by visiting the log in page and entering your online account details. Don’t panic, if you don’t have an online account, there is a handy link you can use which just requires your email address to access your subscription.

step two:

Now you’ve got access to your subscription, visit the subscriptions section and click on the product you’d like to swap.  

step five:

In this next screen you can decide what pack size you’d like and the order frequency. Our top tip would be to make sure the order frequency matches any existing subscriptions you have. This will ensure all items arrive together. Once happy with the selection click ‘swap for this product’ and move to step 6. 

step three:

This will present you with a window to see all of the information and at the bottom there will be a button to swap, skip or cancel. 

 

Click the swap button and move to step 4.  

 

Please note: the window you see will also contain your personal details. We’ve removed these for the purpose of this guide.  

step four:

The next window will present you with all of the options available to you in terms of swapping your product. Search and select the one you’d like to swap to and head to step 5. 

step five:

In this next screen you can decide what pack size you’d like and the order frequency. Our top tip would be to make sure the order frequency matches any existing subscriptions you have. This will ensure all items arrive together. Once happy with the selection click ‘swap for this product’ and move to step 6.  

step six:

You’ll now see the final screen which confirms the switch has taken place. Another top tip would be make sure you are happy with the next order date (remember order is when it is placed, delivery is a few days after this). Again as with step 5, if you have other items on your subscription, it is worth making sure all of the order dates are the same to ensure everything arrives together. 

 

If you’re having any issues with this process, don’t hesitate to contact our customer services team using the form below. 

step one:

To swap an item on your subscription the first thing you’ll need to do is log into your online account by visiting the log in page and entering your online account details. Don’t panic, if you don’t have an online account, there is a handy link you can use which just requires your email address to access your subscription.

step two:

Now you’ve got access to your subscription, visit the subscriptions section and click on the product you’d like to swap.  

step six:

You’ll now see the final screen which confirms the switch has taken place. Another top tip would be make sure you are happy with the next order date (remember order is when it is placed, delivery is a few days after this). Again as with step 5, if you have other items on your subscription, it is worth making sure all of the order dates are the same to ensure everything arrives together. 

 

If you’re having any issues with this process, don’t hesitate to contact our customer services team using the form below. 

step three:

This will present you with a window to see all of the information and at the bottom there will be a button to swap, skip or cancel. 

 

Click the swap button and move to step 4.  

 

Please note: the window you see will also contain your personal details. We’ve removed these for the purpose of this guide.  

step four:

The next window will present you with all of the options available to you in terms of swapping your product. Search and select the one you’d like to swap to and head to step 5. 

step five:

In this next screen you can decide what pack size you’d like and the order frequency. Our top tip would be to make sure the order frequency matches any existing subscriptions you have. This will ensure all items arrive together. Once happy with the selection click ‘swap for this product’ and move to step 6.  

step six:

You’ll now see the final screen which confirms the switch has taken place. Another top tip would be make sure you are happy with the next order date (remember order is when it is placed, delivery is a few days after this). Again as with step 5, if you have other items on your subscription, it is worth making sure all of the order dates are the same to ensure everything arrives together. 

 

If you’re having any issues with this process, don’t hesitate to contact our customer services team using the form below. 

our grain free National Trust range

As part of our National Trust partnership a minimum of £70,000 will be contributed from the sales of our co-branded gourmet meals and treats to support the Trust’s conservation work.

step one:

To swap an item on your subscription the first thing you’ll need to do is log into your online account by visiting the log in page and entering your online account details. Don’t panic, if you don’t have an online account, there is a handy link you can use which just requires your email address to access your subscription. 

our grain free National Trust range

As part of our National Trust partnership a minimum of £70,000 will be contributed from the sales of our co-branded gourmet meals and treats to support the Trust’s conservation work.

step two:

Now you’ve got access to your subscription, visit the subscriptions section and click on the product you’d like to swap.  

our grain free National Trust range

As part of our National Trust partnership a minimum of £70,000 will be contributed from the sales of our co-branded gourmet meals and treats to support the Trust’s conservation work.

step three:

This will present you with a window to see all of the information and at the bottom there will be a button to swap, skip or cancel.

 

Click the swap button and move to step 4.

  

Please note: the window you see will also contain your personal details. We’ve removed these for the purpose of this guide.

our grain free National Trust range

As part of our National Trust partnership a minimum of £70,000 will be contributed from the sales of our co-branded gourmet meals and treats to support the Trust’s conservation work.

step four:

The next window will present you with all of the options available to you in terms of swapping your product. Search and select the one you’d like to swap to and head to step 5. 

our grain free National Trust range

As part of our National Trust partnership a minimum of £70,000 will be contributed from the sales of our co-branded gourmet meals and treats to support the Trust’s conservation work.

step five:

In this next screen you can decide what pack size you’d like and the order frequency. Our top tip would be to make sure the order frequency matches any existing subscriptions you have. This will ensure all items arrive together. Once happy with the selection click ‘swap for this product’ and move to step 6. 

our grain free National Trust range

As part of our National Trust partnership a minimum of £70,000 will be contributed from the sales of our co-branded gourmet meals and treats to support the Trust’s conservation work.

step six:

You’ll now see the final screen which confirms the switch has taken place. Another top tip would be make sure you are happy with the next order date (remember order is when it is placed, delivery is a few days after this). Again as with step 5, if you have other items on your subscription, it is worth making sure all of the order dates are the same to ensure everything arrives together. 

 

If you’re having any issues with this process, don’t hesitate to contact our customer services team using the form below. 

drop us a note

drop us a note

If you have a question regarding your subscription please use the contact form below. A member of the team will aim to respond to you as quick as possible. You can also call us directly on 0808 169 2900.

If you have a question regarding your subscription please use the contact form below. A member of the team will aim to respond to you as quick as possible. You can also call us directly on 0808 169 2900.

Alex

customer services

Alex

customer services

Value is required
Value is required
Value is required
Value is required
Thank you! Your message has been sent.