Our wet food trays are gently cooked and sealed. They are shelf-stable and don't need to be kept chilled before opening. They should be stored in a cool, dry place. It's normal for them to feel warm after spending time in a delivery vehicle or carrier depot, especially during hot weather.
As long as the trays are still fully sealed, show no signs of damage, swelling or leaking, and are within their best before date, they're perfectly safe to feed. If you prefer a more solid consistency to our wet food, you may choose to store the unopened trays in a fridge during hot weather. Just pop them on the side to bring up to room temperature before feeding.