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We are Forthglade Foods Ltd, a company registered in England & Wales with company number 07781711. Our registered office is at Woodwater House, Pynes Hill, Exeter, Devon, United Kingdom, EX2 5WR.
This privacy also applies to any other website we might operate in the future, and to any other companies owned by Forthglade Foods Ltd.
We collect information about you in three different ways:
When you visit our website, register with us or place an order for products or services, you are providing data by filling in text boxes or clicking buttons. All of this information requires a direct action by you. We also collect information when you voluntarily complete customer surveys, provide feedback, contact customers services and participate in competitions.
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, if another website jointly runs a competition with us, they will send us a list of the entrants who opted to receive our email newsletter as part of their entry. The information we obtain from such third parties does depend on your settings for that service or their privacy policies, so you should always regularly check what those are. However, we will only arrange such joint-promotions if it is made clear how the data will shared with us.
Whenever you use a website, or read email, there is certain information that gets created and recorded automatically by the IT systems behind the website or email service. For example:
(a) When accessing Forthglade.com, we use “cookies” (a small text file sent by your computer each time you visit our website, unique to your Forthglade account or your browser) to make it easier for you to use Forthglade.com, improve your shopping experience with us or so we can log data relating to the pages you viewed and activities you carried out during your visit. These cookies may be “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser deletes them). Some of the cookies we use are directly associated with your Forthglade account (relating to things like the email address you gave us), and other cookies are not. There are more details on our cookie usage below.
(b)In addition, the type of device you’re using to access Forthglade and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. What information we can be provided with depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
We may use the information held about you to
We may share your information in the following circumstances:
Forthglade will not share your information with other companies for their marketing purposes, and will not sell, or seek to make financial gain from, your information, aside from our own marketing activities.
We do not store or retain your financial information, such as credit card numbers. All website payments are taken by third parties who give us details of you, your order number and status of the payment, but not your credit card numbers.
We would like to send you information about products and services via email. We will only do this if you opt to receive such information.
Every email newsletter that we send out includes an unsubscribe link. You can also unsubscribe by contacting customer services.
We do not send marketing text messages or social media direct messages, and will not do so in the future without your explicit permission.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
Telephone: 0808 169 2900
Post: Forthglade Natural Pet Food, Dartmoor View, Okehampton, EX20 1GH.
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