frequently asked questions

The promotion is valid from 01.03.2020 to 01.03.21.

The promotion ends at 23:59 on 01.03.21.

Sadly not. Hopefully, next time around you’ll get your paws on a promotional pack (that has a drawing of a VW camper on the sleeve) and be in with a chance of winning some amazing prizes!

The promotion is valid with our 395g trays of complete grain-free wet food, including our 6 tray and 12 tray variety packs. Unfortunately, our puppy grain free turkey recipe and limited edition spring lamb recipes are excluded from the promotion alongside our other wet food ranges, cold pressed dry food range and treats recipes.

 You can identify eligible packs as the sleeve will have an illustration of a VW camper van and details on the other prizes up for grabs.

The promotion is only valid on special promotional packs of our 395g complete grain-free wet food range. Unfortunately, our puppy grain-free turkey and limited edition spring lamb recipes excluded from the promotion alongside our other wet food ranges, cold-pressed dry food range and treats recipes.

If you’re in a shop you can identify the individual promotional trays by the drawing of the VW camper van, alongside our other prizes on the front of the cardboard tray sleeve. 

If you're buying a mixed variety pack, you'll be able to identify whether it contains promotional trays as it'll have a circular purple sticker on the box highlighting our 'win a VW Califonia camper van' competition.

If you’re buying online at Forthglade.com there will be a note on the individual product listing page highlighting whether the current stock we’re sending on orders is promotional stock. Unfortunately, if you’re buying online from other retailers we cannot guarantee that the order you receive will contain promotional packs.

If you’re buying online at Forthglade.com there will be a note on the individual product listing page highlighting whether the current stock we’re sending on orders is promotional stock. We'll be sending out promotional stock for a limited time, and we'll update the product descriptions to let everyone know when we're ran out of promotional stock.

Unfortunately, if you’re buying online from other retailers we cannot guarantee that the order you receive will contain promotional packs.

Our complete grain-free wet food range is our biggest selling range and we wanted to focus the promotion on packs where there will be the most chances for our customers to win our amazing prizes. If the promotion is successful, we'll look to run it across more of our ranges next time.

When you buy one of our promotional 395g trays of complete grain-free wet food, there will be a 7-digit code printed on the inside of the sleeve – this is your promotional code. If you've purchased one of our 12 tray or 6 tray variety packs you'll find your indiviudal codes on a printed card within the box.

Simply visit www.forthglade/winavw to enter your code and find out if you've won. With each promotional code you've a chance to win some amazing prizes including a VW California camper van, Hunter wellies, National Trust rucksacks and National Trust day passes. If you're a lucky winner, you'll receive your prize within 28 days.

When you buy one of our promotional 395g trays of complete grain-free wet food, there will be a 7-digit code printed on the inside of the sleeve – this is your promotional code. If you've purchased one of our 12 tray or 6 tray variety packs you'll find your individual codes on a printed card within the box.

Sadly you can't enter more than one code at a time on our website, but worry not, it’s easy enough to check another code right away!

To find out if you’re a lucky winner visit forthglade.com/winavw and follow the instructions on the screen. Be careful to enter your code correctly. If you’re lucky enough to be a winner, you’ll be asked to complete more information so that we can get your prize to you – and you should expect to receive any prizes within 28 days.

If after 28 days you haven't received your prize, please do get in touch.

If you’re lucky enough to win a prize you’ll be told on the screen once you’ve entered your code online at forthglade.com/winavw. You’ll be asked to complete some additional details so that we can get your prize to you, and you can expect to receive it within 28 days.

If you haven't received your prize after 28 days, please do get in touch.

The prizes up for grabs during the promotional period are:

1x VW California camper van worth £50,000

250 x £100 Hunter wellies vouchers

250 x National Trust backpacks

1000 x National Trust day passes

No. Each promotional code printed on our packs is linked to a prize (or not), so if a winning code is not entered then the prize will not be won. The more people who check their codes, the higher the chance is that all the prizes will be won though, so get entering!

That’s ok, we’ll be able to check that your code was a winner and manually process your claim form for you if it is. Simply contact us on 0808 169 2900.

Yes. After the promotion has ended, a list of prize winners (surname & county) will be made available.

Yes, we’re working with a two 3^rd parties called Promotigo & Mando who are helping us to process all the promotional codes entered on our website. When you enter your details to check your promotional code, the information you enter is captured by Promotigo & Mando who will then share your information with Forthglade. Promotigo & Mando will retain the data after the promotion has ended, for 190 days after which all data will be anonymised. You can view our privacy & security policy here. 

After checking your code(s) at forthglade.com/winavw you receive an email from forthglade@promotigo.com, then don't worry - this is us.