Dr Carri Westgarth is a Research Fellow in Human-Animal Interactions at the University of Liverpool. Her focus is creating a beneficial relationship between dog and owner.

reward good behaviour

Food rewards are great but also think about ‘life rewards’ such as belly rubs or walks. Whenever your dog is about to receive a treat or reward of any kind, be conscious of the type of behaviour it has exhibited just prior – that way everyday rewards will always be linked with good behaviour.

ignore bad behaviour

Most unwanted behaviours will naturally reduce if they are not connected with a reward. For example, if your pup is jumping up, turn away and wait until it stops before giving attention.

redirect bad behaviour

Certain behaviours, especially ones where your pup might injure himself, can’t be ignored. Others, like chewing, can be self-rewarding. In these cases a simple exclamation such as ‘Ah-ah!’ can be useful. Teach your dog that this means, “I’m not going to let you continue doing that!” The key is not to tell them off but rather interrupt and then show them what they should be doing instead, like safely chewing on a toy.

the name game

Reserve use of your pup's name for positive experiences. When saying,'No!' or dissuading them from an unwanted behaviour, stick to the command alone. This will avoid any negative association - and thus hesitation - when calling your dog or asking for his attention.


It is perfectly normal to experience feelings of stress and regret when integrating a new dog into your household. Around the 3-4 day mark many people question, “What have I done?” and “Can I give it back?” But push on through Post Puppy Depression and within a few weeks* you’re likely to feel that you and your pup could never ever be parted!

*If you are still stressing a few months in, share your concerns with a fellow dog-owner or dog behaviourist as you may need a little help getting to the stage where you feel more relaxed and in control.


Puppies are always learning, not just during a training session, so it is important to be aware of the messages you send from the moment you bring your puppy home.


what did our national survey of puppy owners uncover?


More than a quarter said the amount of damage their puppy caused to the house played a key role in them giving it away