Sales Support Administrator - Forthglade
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Sales Support Administrator

Location: Winkleigh

Hours: 8am-5pm Mon-Fri

Annual Salary: £19,000

Holiday: 28 days including public holidays

Reports into: Head of sales

Overview

This is an exciting role within our existing (and very busy!) sales support team based at our factory in Winkleigh. The key aim for the team is to support all day-to-day sales activity working closely with our remote sales team members based across the country, in order drive Forthglade sales within wholesale, major retailers (e.g Tesco & Morrisons), online retailers (e.g Fetch & Zooplus), pet specialist stores & international distributors.

Key responsibilities

  • Manage all centrally held information, to ensure that it is available for the sales team, including pricing, codes, customer information, images & sales materials
  • Act as the first point of contact for all trade enquiries including on-line ones
  • Update the sales forecast on a weekly basis with actual results

Wholesale:

  • Keeping an eye on orders that are coming through on a daily basis, being aware of any potential issues and flagging these with the sales team and if necessary with the account. Making sure that accounts have ordered in line with any promotional activity and or new lines.
  • Prompting accounts to order where relevant
  • Managing promotional forms
  • Managing new line forms
  • Tracking promotional and marketing support spend
  • Arranging for sales materials to be sent to the account
  • Where necessary working with the marketing team re simple pieces of marketing support

Major retail accounts (eg Tesco, Morrisons):

  • Updating of weekly sales reports to ensure that they know what is going on.
  • Monitoring pricing and promotional activity.
  • Keeping an eye on orders that are coming through on a daily basis, being aware of any potential issues and flagging these with the sales team and if necessary with the account. Making sure that accounts have ordered in line with any promotional activity and or new lines.
  • Managing promotional forms
  • Managing new line forms
  • Tracking promotional and marketing support spend
  • Arranging for sales materials to be sent to the account
  • Where necessary working with the marketing team re simple pieces of marketing support

Pet Specialists

  • Keeping an eye on orders that are coming through on a daily basis, being aware of any potential issues and flagging these with the sales team and if necessary with the account. Making sure that accounts have ordered in line with any promotional activity and or new lines.
  • Managing promotional forms
  • Managing new line forms
  • Tracking promotional and marketing support spend
  • Arranging for sales materials to be sent to the account
  • Where necessary working with the marketing team re simple pieces of marketing support

Retail on-line

  • Keeping an eye on orders that are coming through on a daily basis, being aware of any potential issues and flagging these with the sales team and if necessary with the account. Making sure that accounts have ordered in line with any promotional activity and or new lines.
  • Weekly on-line price audit
  • Managing promotional forms
  • Managing new line forms
  • Tracking promotional and marketing support spend
  • Where necessary working with the marketing team re simple pieces of marketing support

International

  • Managing orders from when they arrive to when the stock leaves, plus payment
  • Working with the marketing team re marketing support
  • Completing Export Documentation
  • Ensuring all export paperwork is in order
  • Attending with the VET certification visit

How to apply

Please e-mail a copy of your CV along with a cover letter to jointheteam@forthglade.com