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We notified you in January that we would be raising our subscription prices in May.
We now need to apply the new product pricing to your orders. You will, of course, continue to benefit from 10% off your orders with your subscription. To help make these changes as smoothly as possible, we've emailed all affected customers and outlined, by product each individual price increase – the details of which can also be found below.
All subscription orders processed on or after 1st May 2023 will be charged at the new, higher prices.
All prices stated below include the 10% on-going discount you receive through having a subscription with us. If you’ve any other questions about these changes, please don't hesitate to contact us by emailing email@example.com.
As always, you can edit or update your subscription at any time using your online account. Although we’d be very sad to see you go, if you would like to cancel your subscription then you can do this any time after your second subscription order.
Individual recipe multi-packs
Excluding National Trust (listed below)
Mixed recipe variety packs - 395g
Small dog mixed recipe variety packs - 150g
National Trust mixed recipe variety packs - 395g
National Trust individual recipe multi packs - 395g
Soft bite dog treats
8 x 90g
Multi-functional Soft bite dog treats
National Trust soft bites
National Trust Soft Bites
Please note: dental sticks and cold pressed recipes have been excluded from price increases.
The new prices will come into place on Monday 1st May 2023.
We’re passionate about our customers and about making great quality food for their four-legged friends – so rest assured that we’ll continue to review our costs and prices with the aim of keep our prices as low as possible for our customers, as well as to be able to continue supporting dog owners from all walks of life in the UK and overseas through our extensive charity work.
Any orders placed on our website before midnight on the 30th April 2023 will pay the current price for our products. Orders placed after this will be at the updated pricing.
Yes. If you have a subscription with us you’ll continue to benefit from getting 10% off any deliveries you receive from us, but from 1st May the RRP of our products will be increasing so your 10% discount will come off of the new product pricing. You can view the new prices above.
If you need any help calculating the new price for your subscription deliveries, please contact our Customer Service team on firstname.lastname@example.org.
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