Accounts Receivable Controller

Location: Okehampton, Devon.

Hours: 8.30am-4.30pm Monday to Friday, flexibility outside of these hours required to meet business demands (Job Share considered)

Salary: Dependant on experience

Holiday: 23 days + Bank Holidays

Reporting into: Financial Controller


Role Summary


It’s an exciting time to join the Forthglade family in our state-of-the-art factory in Okehampton. We’ve been proudly producing natural pet food in Devon since 1971 and things have changed a lot since then. Today we produce more than 750,000 trays of food for dogs every week.


Responsible for the management of the accounts receivable ledgers, the exercise of credit control and risk management procedures on customer accounts and order processing and the timely collection of payments due working with the Financial Controller to deliver through efficient and effective processes, with due controls in place.


Main Duties and Responsibilities


  • Set up of new customers and assessing the credit risk of new and ongoing customers and credit limits to be provided, referencing company policies and practices.
  • Management of the company credit insurance policy, insurance cover levels and any credit rating references needed in support of the above.
  • Regular review and reporting of the aged accounts receivable balances and credit limits, raising concerns on overdue and credit risks with the Financial Controller and sales team and highlighting details of held orders on a timely basis.
  • Processing sales orders received, including those via EDI, on a timely basis, managing due dates in liaison with operations and providing daily order book updates to the business.
  • Raising and posting on invoices upon confirmed shipments, again including EDI invoices.
  • Processing of cash receipts and allocation against customer accounts and transactions, following up on unmatched balances.
  • Chasing up for payment of overdue or soon-to-be due balances and sending out of monthly statement to customers and chasing letters or any further action as deemed necessary.
  • Investigate and challenge customer claims, charges and credits liaising with sales or operations as appropriate, pushing back on customers when appropriate or otherwise processing when accepted and appropriately approved.
  • Work with the Financial Controller, reporting anything unusual and any areas of concern and sharing ideas and thoughts regards potential process improvements to drive efficiency or reduce risks.
  • Supporting the Forthglade broader team with information requests, compliance requirements and queries and the Finance team, being prepared to provide ideas and support including cover and ad hoc duties as and when required.
  • Answer incoming telephone calls from customers, suppliers and consumers, either dealing directly with the enquiry or forwarding them to an appropriate member of the site team.

Person Specification


Experience & Knowledge


  • Previous accounts receivable / credit control or similar financial processing experience.
  • Strong maths skills; AAT qualification would be advantageous, but not essential.
  • Confident and experienced with using accounting systems and Microsoft excel.
  • Good communicator, able to engage others and build collaborative relationships easily.


Skills & Personal Attributes


  • To succeed in this role you will need to be focussed, have excellent time management skills and high attention to detail
  • Ability to building strong working relationships with suppliers and colleagues
  • The role requires a self-motivated individual with the ability to prioritise and manage own time effectively to meet deadlines
  • Must be trustworthy, reliable and punctual
  • A proactive approach and a willingness to show initiative and solve problems
  • Flexibility in your role to meet the needs of the business is a requirement of this role


If you're interested in applying, please send a copy of your CV along with a cover letter to our HR Manager on