deliveries & returns

deliveries

We aim to get your Forthglade goodies out to you as soon as possible and we usually dispatch items on the same day or the next working day after the order is placed - but this can be delayed if we're very busy.

We'll keep you up to date via e-mail when your order is dispatched, and include a tracking link where we can.

If you've got a Forthglade account, please make sure your address details are up to date so that we can deliver your order. If you're not likely to be at home, please tell us if there's a safe place you'd like us to leave your delivery.

standard UK delivery

£2.99 (free for orders over £25)


delivered within 2-5 working days

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next day UK delivery

£5.99 (or £2.99 for orders over £25)


delivered next working day* order by 2pm Mon-Thu

We can only accept orders for delivery within the United Kingdom, however additional delivery charges may apply to deliveries in Northern Ireland, Northern Scotland, Scottish Highlands & offshore islands.

returns

We hope your order reaches you in perfect condition, but if you need to return anything to us please get in touch first -make sure to have your order number handy.

We will of course fully refund the reasonable cost of any items we've sent to you in error, although we do ask that you let us know within 14 days of receiving the delivery if the contents were not what you expected.

Although rare - if you've received a faulty product from us (whether you bought it directly from us or not) then please get in touch with the batch details of the faulty product. You'll find the batch details printed on the long side of the plastic tray (for our wet food) or on the reverse of the bag (for our dry food & treats).